SERVICES

We offer a range of services in our pharmacy. Some are available on the NHS, other privately. For more information about a service, click the relevant section below. If you would like to make an appointment online, click here.

New Medicine Service
If you are prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a new free scheme called the New Medicine Service (NMS).

People often have problems when they start a new medicine. In this scheme the pharmacist will support you over several weeks to use the medicine safely and to best effect.

The service is only available to people using certain medicines. In some cases where there is a problem apparent and a solution cannot be found between you and the pharmacist, you will be referred back to your doctor.

How will I know if I’m eligible?

The service is only available for people living in England and only for those who have been prescribed a new medicine for the conditions listed:

  • Asthma
  • Chronic Obstructive Pulmonary Disease
  • Type 2 Diabetes
  • High Blood Pressure, or
  • have been given a new blood-thinning medicine

How do I join the scheme?

When you take your new prescription to your local pharmacy, ask the pharmacist if you can take part in the service.

How does the new service work?

Start your medicine

You can talk to the pharmacist when you first start your medicine and ask any questions you may have about it. For example, you might want to know about side effects, or how you can fit your treatment around your lifestyle.

Your second appointment

You will have a follow-up appointment two weeks later, when you and your pharmacist can talk about any issues you might have experienced with the medicine. For example, if you are not taking it regularly, or are finding a tablet hard to swallow, your pharmacist can help you get back on track.

Your third appointment

You will have your last appointment a fortnight later when you can catch up with your pharmacist on how you are getting on with your medicine. The service then ends, but your pharmacist will always talk to you about your medicines when you need help.

Do I have to talk about my medicines over the counter in the pharmacy?

Any pharmacist providing the New Medicine Service must have a private consultation area. This is a separate room where you can’t be overheard and around 85% of pharmacies have one.

All the discussions with your pharmacist can take place in person or by phone.

How long will each appointment take?

The appointments are designed to fit around you, but a typical consultation will take around 10 to 15 minutes.

Do I have to pay?

No. This service is free through the NHS.

Medicine Use Review

Is a medicines use review for you?

You can ask for a medicines use review if:

  • You are regularly taking more than one prescription medicine
  • You are taking medicines for a long term illness (like asthma, arthritis, diabetes or epilepsy)

Our pharmacist will be happy to arrange a review meeting, and may even suggest it. Your doctor or nurse might also suggest that a review would be helpful.

Even if you are not in either of these groups, you can ask our pharmacist for advice at any time.

If there is an urgent problem with medicines, don’t wait for a medicines use review. If you or somebody else, notice one of the things on this list, don’t delay:

  • If you have taken too much of any medicine
  • If you have an allergic reaction to a new medicine (such as wheezing, rash, swelling or fainting)
  • If you notice a serious side effect or any unusual symptoms
  • If you notice your health getting worse

In any of these cases, talk to a doctor or pharmacist straight away.

What you can expect in the review meeting?

Our pharmacists have undergone special training and have been assessed to make sure they have the right knowledge and skills to provide this service.

The meeting is confidential.

  • We have private consultation rooms in our pharmacies where you sit down together with the pharmacist and can’t be overheard by customers or staff.
  • Your details and your discussion will be kept private. You can talk openly and your questions or worries will be listened to. Only you and your GP will normally receive a record of the meeting.

Our pharmacist will listen and help

  • We will be ready to hear your concerns and your questions. You can be open with us and say whatever you want in these meetings.
  • Our pharmacists will only know about medicines that you have received from our pharmacy. We will not have a record of prescriptions you may have picked up from another pharmacy. We will not have your medical history or details about your illness. So it’s important to tell us as much as you can.

What happens afterwards?

  • Everything may be okay with your medicines and nothing else will need to happen.
  • You will be given an Action Plan which will include any changes you have agreed in the way you take your medicines. This will be filled in by our pharmacist during the review.
  • A copy of the Action Plan will go to your doctor and be kept with your medical notes.
  • Our pharmacist may recommend a change to your prescription. You will have a note of this in the Action Plan. Both you and your doctor will need to agree on any changes to your prescription, so you may be asked to make an appointment with your doctor to discuss these. No changes will be made against your will.

Questions you may want to ask

These are just suggestions. You can ask us any questions you like about your medicines.

  • What does this medicine do?
  • Why is it important that I take this medicine?
  • Are there any other treatment options?
  • When and how should I take it?
  • How long should I take it for?
  • What other medicines, drinks, foods or activities should I be aware of when I am taking this medicine?
  • What should I do if I don’t feel well while taking it
  • How do I know it’s helping?
  • How can I be sure it’s safe for me to take?
  • What are the possible risks and side effects?
  • What should I do if I get one of these effects?
  • Could another medicine do a better job, with less risk?
  • What if I stopped taking it, or took a lower dose?
  • Will the medicine build up in my body?
  • Do I really need to take these medicines?
  • Is there anything that can help to remind me to take my medicines?
  • Can I have containers that are easier to open?
  • Could you provide the patient information leaflet in larger print?
  • Where can I go for more information?

Please do not hesitate to contact us if you require any more information on the Medicines Use Review service.

Waste Medicine Disposal

If you have out of date or unwanted medicines, both prescription or over the counter drugs, don’t bin them or flush them.

You can take your unwanted or out of date medicines back to your pharmacy for safe disposal, and it’s completely FREE.

Each year enormous quantities of unused and expired medications are dumped into bins or flushed down toilets and sinks. The effects on the environment and human health are unclear but evidence is pointing to the presence of chemicals from prescriptions and over-the-counter medications in soil, drinking water and the surrounding environment. Just as proper medication administration is important, so is safe and cautious disposal.

Unused prescription medicines cost the NHS across the UK over £300 million every year.

£300 million could pay for:

  • 80,906 MORE hip replacements*
  • 101,351 MORE knee replacements*
  • 19,799 MORE drug treatment courses for breast cancer*
  • 11,778 MORE community nurses*
  • 300,000 MORE drug treatment courses for Alzheimer’s*

*Based on average costs

You can help by only ordering the medicines that you need:

  • Please let your GP or Pharmacist know if you’ve stopped taking any of your medicines
  • Check what medicines you still have at home before re-ordering
  • Discuss your medication with your GP or Pharmacist on a regular basis
  • Think carefully before ticking all the boxes on your repeat prescription forms and only tick those you really need
  • If you don’t need the medicine please don’t order it! If you need the medicine in the future you can still request it.
  • If you need to go into hospital, please remember to take all your medicines with you in a clearly marked bag.
  • Please also remember that your medicines are prescribed only for you; it’s not safe to share them with anyone else.

Remember that unused medicines cannot be recycled

  • Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else.
  • Please bring your unused medicines to the Pharmacy for safe disposal.
  • NEVER dispose of your unused or unwanted medicines down the toilet

Unused medicines are a safety risk

  • Return out of date medicines to your pharmacy or dispensary for safe disposal
  • If your medicines change – return your old medicines to the pharmacy for safe disposal to avoid mixing them up with your new medicines
  • Don’t stockpile medication – it is a safety risk for children and others who might take them
  • Store medicines in an appropriate place out of reach of children

For more information on Medicines Waste please visit http://www.medicinewaste.com/

Erectile Dysfunction Clinic

This is a private service offered in the privacy of our consultation room.

Also known as impotence, erectile dysfunction is the inability to get and maintain an erection.

Erectile dysfunction is a very common condition, particularly in older men. It is estimated that half of all men between the ages of 40 and 70 will have it to some degree.

Speak to our specialist who after a short consultation will be able to suggest suitable treatments.

Travel Clinic

If you’re going abroad and need to get vaccinated, or aren’t sure what you need in the country you will be visiting, book an appointment with our travel specialist.

During the appointment you will under-go a consolation to confirm which vaccinations you will require prior to your travels. Most vaccinations will be available straight away, but some may require a follow-up appointment. We are also able to prescribe malaria tablets where needed.

Please bring all of your medical records, especially all vaccination history with you to your appointment so that we can recommend the correct vaccinations based upon your immunisation history.

Flu Vaccinations

This is a private and NHS service. A member of the pharmacy team will be able to advise if you meet the NHS eligibility criteria.

You are eligible to receive a free NHS flu jab if you:

  • are 65 years of age or over
  • are pregnant
  • have certain medical conditions (see below)
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • are a healthcare worker with direct patient contact or a social care worker (see below)

If you are not eligible under the list above you can still have a private flu jab for a small fee.

Flu vaccination by injection, commonly known as the “flu jab” is available every year on the NHS to protect adults (and some children) at risk of flu and its complications.

Flu can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week.

However, flu can be more severe in certain people such as:

  • anyone over the age of 65
  • pregnant women
  • children and adults with an underlying health condition (particularly long-term heart or respiratory disease)
  • children and adults with weakened immune systems

Anyone in these risk groups is more likely to develop potentially serious complications of flu, such as pneumonia (a lung infection), so it’s recommended that they have a flu vaccine every year to protect them.

How the flu jab works

Studies have shown that the flu jab definitely works and will help prevent you getting the flu. However, it won’t stop all flu viruses and the level of protection may vary between people, so it’s not a 100% guarantee that you’ll be flu-free.

Over time, protection from the injected flu vaccine gradually decreases and flu strains often change. So, new flu vaccines are produced each year which is why people advised to have the flu jab need it every year too.

Flu jab side effects

Serious side effects of the injected flu vaccine are very rare. You may have a slight temperature and aching muscles for a couple of days after having the jab, and your arm may be a bit sore where you were injected.

When to have a flu jab

The best time to have a flu vaccine is in the autumn, from the beginning of October to early November, but don’t worry if you’ve missed it, you can have the vaccine later in winter if there are stocks left.

Read More

NHS Choices can give more information on the flu jab, the potential side effects, and who should not have the flu jab here.